REFUND AND RETURNS POLICY

Effective Date: January 6, 2025

Introduction:

At BLINKNAPOO, we want you to be completely satisfied with your purchase. If you are not happy with your item, we offer a comprehensive refund and returns policy to ensure a smooth and hassle-free experience. Please read through the details below to understand our procedures for returns, exchanges, and refunds.

Eligibility for Returns:

To be eligible for a return, the following conditions must be met:

  • The item must be in its original, unused, and undamaged condition.
  • The return must be requested within 30 days of the original purchase date.
  • The item must be in its original packaging, with all tags and labels intact.
  • Proof of purchase, such as the receipt or order confirmation, must be provided.

Non-Returnable Items:

Certain products are not eligible for returns or exchanges. These include:

  • Items marked as “final sale” or “non-returnable” at the time of purchase.
  • Gift cards and vouchers.
  • Customized or personalized products.
  • Opened and used items, including hygiene-sensitive products.

Return Process:

If you wish to return an item, please follow these steps:

  1. Contact Us: To initiate a return, please email us at info@blinknapoo.com with your order number, the item you wish to return, and the reason for the return.
  2. Return Authorization: Once we receive your request, we will provide you with return authorization instructions. Please do not send the item back without receiving our approval.
  3. Shipping the Return: You are responsible for the return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped). We recommend using a trackable shipping service to ensure the safe return of your item.
  4. Inspection: Upon receipt of the returned item, we will inspect its condition. If the item meets our return criteria, we will proceed with issuing a refund or exchange. If the item is found to be damaged or used, we may refuse the return and ship it back to you.

Refunds:

Once your return is processed and approved, we will issue a refund to your original payment method. Please allow up to 7-10 business days for the refund to be reflected in your account, depending on your payment provider.

  • Full Refund: A full refund will be issued if the return meets all of the eligibility requirements.
  • Partial Refund: In some cases, a partial refund may be issued if the item is returned in a less-than-perfect condition, or if it is missing parts.
  • Refund to Gift Cards: If the original payment was made using a gift card or store credit, the refund will be issued as store credit.

Exchanges:

If you would prefer to exchange an item instead of receiving a refund, we can process the exchange if the item is available in the desired size, color, or model. The exchange will be processed once we have received and inspected the returned item. If an exchange is not possible due to stock availability, we will issue a refund to your original payment method.

Late Returns:

Returns must be received within 30 days of the original purchase date. We cannot accept returns beyond this period, unless required by law.

Damaged or Defective Items:

If your item is received damaged or defective, please contact us immediately at info@blinknapoo.com. We will provide you with instructions on how to return the defective item and arrange for a replacement or full refund. Please provide us with clear photos of the damage or defect for faster processing.

Refund Process for Cancelled Orders:

If you cancel your order before the item is shipped, we will issue a full refund. If your order has already been shipped, you may still return the item, and we will process a refund once it is received and inspected.

Shipping Costs for Returns:

Unless the return is due to an error on our part (wrong item sent, defective product), the customer will be responsible for return shipping costs. Original shipping fees are non-refundable.

Exclusions:

This refund and returns policy does not apply to items purchased from third-party retailers or marketplaces (such as Amazon, eBay, etc.). For returns and exchanges of products purchased from these platforms, you must contact the respective seller directly.

Changes to This Policy:

We reserve the right to update or modify this Refund and Returns Policy at any time. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly. We encourage you to review this policy periodically for any updates.

Contact Us:

If you have any questions or concerns regarding our refund and returns process, please contact us:

BLINKNAPOO
Street: 2078 Brian Dr, Merrick, New York (NY)
Phone: (516) 623-6151
Email: info@blinknapoo.com
Website: https://blinknapoo.com

Last Revised: January 6, 2025